Shipping Destinations:
At MoodFurnish, we are proud to serve and ship our products across the continental United States. Currently, international shipping options are unavailable. We appreciate your understanding and support as we concentrate on delivering excellence within domestic boundaries.
Delivery Timeframes:
Expect a processing period of 1-2 business days for your order, with a cut-off time of 5:00 PM (MST) from Monday to Friday. Should you place an order after the cut-off on Friday, it will be processed the next business day. If processing extends beyond 10 business days without any special notice, we offer two alternatives: a full refund or expedited shipment plus a $5 coupon for future purchases.
All shipments go out via DHL Express service which typically arrives in 2-5 business days—anticipate receiving your items within approximately 3 to 7 business days overall.
Please verify that all shipping details are accurate at checkout as modifications cannot be made post-dispatch.
Shipping Costs:
Enjoy complimentary shipping on orders equaling or exceeding $299.99 courtesy of MoodFurnish! For orders under this amount, there is a nominal fee of $10.99 for freight charges.
Tax Policy:
Shop stress-free knowing sales tax is fully covered by us—no additional cost will fall upon our customers in this regard.
Order Tracking:
For updates regarding your shipped order’s whereabouts, please contact our customer care representatives post-dispatch for assistance.
Delayed or Missing Orders:
If an extended delay occurs in receiving your goods (over 60 natural days), first ensure that all provided recipient details are correct; the responsibility lies with the customer should errors arise thereon.
Should everything check out but no package has been received yet, opt between reimbursement or reshipping services offered by us at no extra charge to you.
Lost Packages Policy:
While lost or damaged packages during transit fall outside our liability scope due to carrier involvement—we pledge unwavering support until a resolution is met.
Contact us immediately via phone or email at contact@moodfurnish.com if such unfortunate events occur so we may advocate on your behalf with the involved courier service providers.
Remember: Accuracy in providing shipping information remains crucial—a reminder that responsibility cannot be taken by MoodFurnish if incorrect details lead to delivery issues.
Need Assistance?
Our dedicated customer service team stands ready should you have any queries regarding these policies—reach out confidently via phone for personalized support!